Hundreds of Sky Glass television and Sky streaming service users have reported experiencing issues with their devices.
On Thursday evening, users began reporting technical problems, with some Sky Glass TVs not functioning correctly or even failing to turn on.
Reports of these problems, submitted to the outage monitoring platform Downdetector, numbered in the hundreds just before 21:00 BST on Thursday.
However, by Friday morning, many customers were still experiencing issues and continued to report problems with their devices.
A Sky spokesperson addressed the situation, saying, “We are sorry that some Sky Glass and Stream customers are currently experiencing issues when trying to switch on their devices.”
The company advised customers to manually restart their TVs and devices by following a troubleshooting guide available on its website.
One social media user reached out to Sky’s help account on X (formerly Twitter), complaining that their Sky Glass TV had been out of service for nearly 11 hours.
“We pay a lot of money each month for the use of your services and understand at times faults happen, but 11 hours so far with no end in sight, it’s not good,” the user wrote.
Sky Glass is a smart TV that operates via broadband, allowing users to stream content directly without needing an aerial or satellite dish.
Those affected by the issue have speculated that a faulty update from Sky might be responsible for rendering their TVs non-functional, often referred to as “bricked.”
One user posted a video on X showing their TV failing to turn on, with the red standby light flashing slowly.
Frustrated customers also took to Sky’s community forum to share their experiences and search for solutions.
One user expressed regret over purchasing the Sky Glass TV, stating that the technical issues had caused them to miss the first half of a Champion’s League football match.
Similar issues were also being reported by users of the Sky Stream “puck,” a device that provides access to content from various apps, including Netflix and Disney+.
