Employees of Twilio Were Duped By a Phishing scheme

Creating web or mobile apps that could link to other platforms was challenging. Before Twilio, software bridges included Bandwidth, Podium, Telnyx, Zipwhip, and others. But Twilio has recently outperformed them all. Today, more developers than any other communication API utilize Twilio. You will discover Twilio if you stick around with us for a time. Here, we will discover everything there is to know about Twilio, including how a Phishing Scheme duped Employees of Twilio.

Twilio is a current communication API that developers use to make connections. Twilio’s customizable application programming interfaces (APIs) are a collection of building blocks developers may utilize. It is to create the authentic client experiences they desire. Throughout the customer experience, Twilio may be used to deliver SMS, WhatsApp, Voice, Video, email, and even IoT. You only need to integrate its API with your app.

What exactly does Twilio do?

Employees of Twilio

You might want to learn more about Twilio and how it works. As a result, Twilio enables businesses to get to know their consumers better than anybody else. Twilio’s primary concept is acquiring clients, getting to know them, serving them, and keeping them.

Twilio provides comprehensive telephony-based communication solutions. Twilio Communications APIs allow for phone, message, and video communications within online and mobile apps. This allows developers to communicate easily across multiple programs.

Twilio, a communications company, has revealed that hackers gained access to client data after successfully duping employees of Twilio into providing their corporate login credentials.

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What took place?

The attackers sent text messages to current and past employees of Twilio, urging them to click on a link to reset their passwords or see how their schedules have changed. They pretended to be the IT department of Twilio.

The business said that the URLs “included phrases like ‘Twilio,’ ‘Okta,’ and ‘SSO’ to attempt and deceive users into clicking on a link sending them to a landing page that imitated Twilio’s sign-in page.” They effectively gave the attackers access to their Okta credentials and 2FA codes by typing them into the website.

Employees of Twilio

Twilio serves over 150,000 business clients, including Facebook and Uber. According to the firm, the as-yet-unidentified Phishing actor persuaded many Twilio workers to hand up their credentials, granting access to the company’s internal systems. The attacker utilized SMS phishing messages that seemed to be from Twilio’s IT department. They claimed that the workers’ passwords had expired. Or that their schedules had changed, advising the victim to check in using a faked web URL controlled by the attacker.

What did Twilio Spokesperson say on this?

When contacted, Twilio representative Laurelle Remzi declined to reveal how many customers were affected or what data the threat actors acquired. According to Twilio’s privacy policies, the data it gathers includes addresses, payment information, IP addresses, and, in certain situations, identification confirmation.

Twilio said it has removed access to the hacked employee accounts and boosted security training. Also, it guarantees staff is on “high alert” for social engineering efforts after the breach. The business stated that it has begun contacting impacted consumers individually.


Arushi Singh
Hello Everyone. It's Arushi on this side of the website... I am a girl with lots of Jumbled thoughts, questions, and answers in her head, and here I am solving all of them one by one and exploring it all with the help of writing these articles.