Google CEO Condemns Gemini AI Error as “Unacceptable” in Address to Employee

In a memo Tuesday evening, Google CEO Sundar Pichai addressed the company’s artificial intelligence mistakes, which led to Google taking its Gemini image-generation feature offline for further testing.

Pichai called the issues “problematic” and said they “have offended our users and shown bias.” The news was first reported by Semafor.

CEO of Google promises structural changes, and improved launch processes to regain trust.
Pichai promises structural changes, and improved launch processes to regain trust.

Google introduced the image generator earlier this month through Gemini, the company’s main group of AI models. The tool allows users to enter prompts to create an image. Over the past week, users discovered historical inaccuracies that went viral online, and the company pulled the feature last week, saying it would relaunch it in the coming weeks.

“I know that some of its responses have offended our users and shown bias — to be clear, that’s completely unacceptable and we got it wrong,” Pichai said. “No AI is perfect, especially at this emerging stage of the industry’s development, but we know the bar is high for us.”

The news follows Google changing the name of its chatbot from Bard to Gemini earlier this month.

Gemini AI
Gemini image-generator feature offline after historical inaccuracies went viral.

Pichai’s memo said the teams have been working around the clock to address the issues and that the company will instate a clear set of actions and structural changes, as well as “improved launch processes.”

“We’ve always sought to give users helpful, accurate, and unbiased information in our products,” Pichai wrote in the memo. “That’s why people trust them. This has to be our approach for all our products, including our emerging AI products.”

Sajda Parveen
Sajda Parveen
Sajda Praveen is a market expert. She has over 6 years of experience in the field and she shares her expertise with readers. You can reach out to her at [email protected]
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