Samsung has decided to halt the shipments of its Galaxy Buds 3 Pro temporarily. This decision is reminiscent of the company’s previous issues with the Galaxy Note, which faced significant backlash due to safety concerns.
The suspension of the earbuds’ launch is to allow Samsung to urgently assess and improve their quality control processes. This was revealed in statements shared with tech publications Engadget and Android Authority, which first reported the news.
The primary issue prompting the delay is the tearing of the ear tips, as reported by users who received the Galaxy Buds 3 Pro before the official launch date of July 24.
The frequency with which users might need to replace these tips due to their fit could have led to negative publicity and potentially a costly recall. To avoid these consequences, Samsung decided to pause the launch to address the quality concerns proactively.
Samsung’s website now lists August 28 as the new release date for the Galaxy Buds 3 Pro, although it remains uncertain whether this is a definite timeline or merely a provisional one. Additionally, the product listing has been removed from Amazon, indicating a significant pullback from initial distribution plans.
In their official statement, Samsung emphasized their commitment to high-quality standards and explained the temporary suspension of deliveries to allow for a thorough quality control evaluation.
The company acknowledged prior issues in a statement from Samsung Korea, which apologized for the quality control lapses but did not mention the delay. Samsung is prioritizing a complete inspection before the product reaches consumers to avoid any further issues.
For customers who have already received the Galaxy Buds 3 Pro and are experiencing problems, Samsung advises contacting their support or visiting a Samsung Service Center. Android Authority also reported that an email was sent to a pre-order customer, confirming the delay and suggesting they cancel their order if desired.
Samsung’s full statement reiterated their serious approach to the reported issues and their commitment to resolving them before resuming shipments.
